Everything about your order
We place the greatest importance on reliable service — from ordering to delivery and beyond.
Office visit & advice
You can now drop by our office for brush advice or to buy an ActiVet brush. Of course, you're welcome to bring your four-legged friend along.
Returns & return shipments
Please send all returns exclusively to the address below. Contact us beforehand by e-mail or phone.
MONTI-Werkzeuge GmbH / ActiVet
Breitscheider Weg 142–144
40885 Ratingen, Germany
For orders from Germany to the USA, please contact us directly by e-mail:
activet@montipower.com.Shipping costs by country
| Country | Standard shipping costs |
|---|---|
| Germany | 0,00 € |
| Austria | 14,25 € |
| Netherlands | 14,25 € |
| Belgium | 14,25 € |
| Luxembourg | 14,25 € |
| France | 14,25 € |
| Poland | 14,25 € |
| Denmark | 14,25 € |
| Czech Republic | 14,25 € |
| Italy | 14,40 € |
| Spain | 14,40 € |
| Sweden | 14,40 € |
| Slovenia | 14,40 € |
| Slovakia | 14,40 € |
| Hungary | 14,40 € |
| Bulgaria | 14,60 € |
| Finland | 14,60 € |
| Greece | 14,60 € |
| Ireland | 14,60 € |
| Croatia | 14,60 € |
| Latvia | 14,60 € |
| Lithuania | 14,60 € |
| Portugal | 14,60 € |
| Romania | 14,60 € |
| Cyprus | 14,60 € |
| Switzerland | 18,60 € |
| Liechtenstein | 18,60 € |
| United Kingdom | 18,60 € |
| Norway | 18,40 € |
| Iceland | 18,40 € |
| Bosnia and Herzegovina | 18,40 € |
| Moldova | 18,40 € |
| Serbia and Montenegro | 18,40 € |
| Ukraine | 18,40 € |
| Belarus | 18,40 € |
| Japan | 37,80 € |
| South Korea | 37,80 € |
| China | 37,80 € |
| United States | Price on request |
The shipping costs will be shown to you again in the basket and on the order page. The shipping costs applicable to each country apply, plus VAT.
ActiVet brush guarantee
This guarantee is provided by MONTI-Werkzeuge GmbH / ActiVet and applies exclusively to ActiVet brushes purchased directly from MONTI-Werkzeuge GmbH / ActiVet. We undertake to manufacture all ActiVet brushes sold free from defects in material and workmanship.
- 12-month guarantee from date of purchase — repair or replacement at our expense
- Covers all defects in materials and workmanship
- Applies exclusively to brushes purchased directly from MONTI-Werkzeuge GmbH / ActiVet
EXCEPTIONS — This guarantee does NOT apply in the case of:
- Damage caused by accident, misuse, negligence or force majeure
- Improper use contrary to the instructions supplied
- Damage to the handle or pins caused by incorrect use
- Failure to care for the brush properly
In exceptional cases, even after the 12 months have expired and after the brush has been inspected, a guarantee service may be granted as a goodwill gesture. Last edited: November 2023.
